Emergency Contacts

If you have not already, please use our Tech Support page for any requests before using emergency contacts. First email support@usdd.com and then call/email the contacts in order below.

AFTER NORMAL BUSINESS HOURS

Main USDD Number: +1 602-687-1730 or
Toll-free: +1 877-551-8733

If the failure affects all alerting at a station, all alerting system-wide, or Voice-Alert over Radio, select the Support option from the telephone menu. This will
forward your call to the on-call support engineer.

IF NO ANSWER OR CALLBACK escalate in order by phone and email:

EMAIL engineering@usdd.com
and
CALL AND EMAIL IN ORDER:

Todd Scher                     480-881-5546            todd.scher@honeywell.com
Jeff Pristelski                 602-687-1758             Jeffrey.Pristelski@Honeywell.com