Emergency Contacts
If you have not already, please use our Tech Support page for any requests before using emergency contacts. First email support@usdd.com and then call/email the contacts in order below.
AFTER NORMAL BUSINESS HOURS
Main USDD Number: +1 602-687-1730 or
Toll-free: +1 877-551-8733
If the failure affects all alerting at a station, all alerting system-wide, or Voice-Alert over Radio, select the Support option from the telephone menu. This will
forward your call to the on-call support engineer.
IF NO ANSWER OR CALLBACK escalate in order by phone and email:
EMAIL engineering@usdd.com
and
CALL AND EMAIL IN ORDER:
Todd Scher 480-881-5546 todd.scher@honeywell.com
Jeff Pristelski 602-687-1758 Jeffrey.Pristelski@Honeywell.com